Who we are
At Shen Dental (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, shendental.ca.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
When you fill out and submit a contact form on our website, we collect the following personal data:
- Name
- Email Address
- Phone Number (optional)
- Message/Inquiry Details
This information is used exclusively to respond to your inquiry, provide you with information about our dental services, schedule appointments, or address any concerns you may have. We do not use your contact information for marketing purposes without your explicit consent.
We take your privacy seriously and will only share your information with authorized Shen Dental staff members for the purpose of providing dental services or responding to your inquiry. We will never sell, rent, or otherwise disclose your personal information to third parties for commercial purposes.
By submitting a contact form, you acknowledge that you consent to our use of your personal data to respond to your inquiry. If you prefer not to provide your
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
If you consent to data collection for analytics and advertising purposes, we may share your information with third-party analytics services (e.g., Google Analytics) to monitor website performance and improve our user experience. However, this information is anonymized and does not include personally identifiable data unless you explicitly provide it (e.g., via contact forms).
If you do not wish to have your data collected via Google Analytics, you can opt out by installing the Google Analytics Opt-out Browser Add-on, available here: Google Analytics Opt-out Add-on.
Who we share your data with
At Shen Dental, we are committed to protecting your privacy. We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data with trusted third parties in the following circumstances:
Service Providers
We may share your personal information with third-party service providers who assist us in processing payments, or performing other necessary functions related to our dental services. These third-party providers are required to maintain the confidentiality of your data and are prohibited from using it for any other purposes.- Dental Insurance Providers
If you provide us with dental insurance details for claims or verification, we may share relevant information with insurance companies or third-party administrators to process claims or verify coverage. - Healthcare Professionals and Entities
In the course of providing dental care, we may share relevant health information with other healthcare providers (e.g., specialists or lab technicians) who are involved in your treatment, in accordance with applicable privacy laws and regulations. - Compliance with Legal Obligations
We may disclose your personal information if required by law or in response to a valid request by government authorities, such as to comply with legal obligations, protect our rights, or respond to legal proceedings.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact information
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: dentist@shendental.ca
- Phone: 604-566-777
- Mailing Address: Shen Dental, 3737 Oak St Unit #102, Vancouver, BC V6H 2M4